Privacy policy

Last updated: May 2, 2026

This Privacy Policy describes how Golden Key Properties, Inc. (“we,” “us,” or “our”) collects, uses, and protects information you provide through our website (carlsbadproperties.com) and the services we offer to property owners, tenants, and other visitors.

Information we collect

Information you provide directly

We collect information you submit through forms, applications, and direct communication, including:

• Contact and quote forms — name, email, phone number, property address, and any details you share about your situation.
• Rental applications (submitted via QuickLeasePro) — information necessary to screen tenants, including identification, employment, income, rental history, and consent for credit and background checks.
• Tenant and owner portals (operated by AppFolio) — account information, payment details, and lease and management documents.
• Maintenance requests (operated by Property Meld) — description of the issue, photos you upload, and access permissions.
• Email, phone, and in-person communications with our team.

Information collected automatically

When you visit our website we automatically collect limited information, including IP address, browser and device type, pages viewed, and approximate location. This information is used in aggregate to understand how the site is used and to improve it.

How we use your information

• Respond to inquiries and provide quotes.
• Screen and process rental applications.
• Manage tenant leases, owner property-management agreements, and real-estate transactions.
• Coordinate maintenance and inspections.
• Send service-related communications (rent notices, statements, maintenance updates) and, if you opt in, marketing communications such as available-rental notifications.
• Comply with legal, tax, and regulatory obligations including California real-estate licensing requirements (DRE# 00419926).

Third-party services we use

We rely on the following third-party services to deliver our website and services. Each is governed by its own privacy policy.

• AppFolio — tenant and owner portal, online rent payment, accounting.
• QuickLeasePro — tenant application and screening.
• Property Meld — maintenance request and vendor coordination.
• Gravity Forms (running on our site) — contact and quote forms.
• SiteGround — web hosting and infrastructure.
• Google — embedded maps, fonts, and (where enabled) analytics.
• WP Mail SMTP — transactional and notification email delivery.

We do not sell your personal information.

Cookies

Our site uses essential cookies for site functionality and may use analytics cookies to understand site usage. Cookies do not collect personally identifying information by themselves. You can disable cookies in your browser settings; some site features may not work as expected if you do.

Data retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to meet our legal, accounting, and reporting obligations. Tenant and owner records are retained per California real-estate-licensing-law requirements.

Your rights (California residents)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to:

• Know what personal information we collect, use, and share about you.
• Request a copy of your personal information.
• Request that we delete your personal information, subject to legal exemptions.
• Opt out of the sale or sharing of personal information (we do not sell or share your information for cross-context behavioral advertising).
• Not be discriminated against for exercising your rights.

To exercise any of these rights, contact us using the information below.

Communications and SMS opt-out

If you provide your phone number on our forms, you consent to receiving calls and text messages related to your inquiry, application, or property. You can opt out of text messages at any time by replying STOP. Standard message and data rates may apply.

Children’s privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

Security

We use reasonable security measures, including encrypted connections (HTTPS) and access controls, to protect personal information. No system is perfectly secure, but we work to protect your information from unauthorized access, alteration, or disclosure.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page reflects the most recent version. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact us

For questions about this policy or to exercise any of your rights:

Golden Key Properties, Inc.
2382 Faraday Ave., Ste. 210
Carlsbad, CA 92008
Phone: (760) 729-1777
Web: Contact form
DRE# 00419926